Support

Support Staff:

Moodle Admin moodleadmin@dbq.edu	Nicky Story  nstory@dbq.edu 563.589.3647 UDTS Technical Support, Mediasite	Mike Mickelson Helpdesk@dbq.edu 563.589.3737 UD email, network, computers, internet	Josh Crowell jcrowell@dbq.edu 563.589.3350 Classroom AV Support, Mediasite	Dr. Debra Stork dstork@dbq.edu 563.589.3523 Associate Dean for Teaching and Learning

What's your issue?

Moodle:

• Logging into Moodle?
  HINT: It's the same username and password used for accessing email, the UD network, and MyUD (unless you are in our CLP program - then contact Nicky Story (SemTech1@dbq.edu)
  
• Navigating Moodle?
• Seminary Moodle Intro Video

Video:

The University of Dubuque uses Mediasite for recording classes. Mediasite Desktop Recorder can be installed at home or in the office to make recordings from your PC.

• Problems watching or playing videos?

• Installation and Instructions (NEW PDF 3/12/2020)
  
• Click here to for downloading software, managing, and editing your Recordings
• MAC user? Mediasite Desktop Recorder will not work on current MAC OS - Use Zoom, MS Teams or something else to record - then upload to Mediasite: Instructions
• We do not support uploading video files directly to Moodle.
  
• Questions? Contact Nicky Story (nstory@dbq.edu)
  

MyUD:

• To view final grades login and click on Students tab, then click on the left side - Grades - select the correct term - then click "View Final Grade"
• Registering for Classes?

General UD Technology Support:

• Android instructions: http://help.outlook.com/en-US/140/dd940179.aspx
• iPhone, iPad, iPod Touch: http://help.outlook.com/en-US/140/dd125429.aspx
• Other mobile devices: http://help.outlook.com/en-US/140/cc825479.aspx